Privacy Policy
Your privacy matters
Privacy Policy
Last Updated: May 12, 2025
At VITALCOR Safety Solutions LLC (“we,” “us,” “our,” or the “Company”), we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and share your information when you interact with us, whether through our Services or other means of engagement.
In this policy, “you” or “your” refers to anyone who accesses or uses our Services, including customers, users, and others whose information we may collect.
Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge and agree to the practices described in this policy. If you do not agree with any part of this Privacy Policy, we ask that you refrain from using the Services.
Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect updates to our practices or to comply with operational, legal, or regulatory requirements. When changes are made, we will post the updated policy on the Site, revise the “Last Updated” date accordingly, and take any additional steps as required by applicable law.
How We Collect and Use Your Personal Information
To deliver and support our Services, we collect personal information about you from various sources. This includes information gathered over the past 12 months, and the types of data we collect depend on how you interact with us.
In addition to the specific purposes outlined below, we may use your personal information to communicate with you, operate and enhance the Services, fulfill legal obligations, enforce our terms of service, and protect the Services, our rights, and the rights of our users and others.
What Personal Information We Collect
The personal information we collect depends on how you interact with our Site and use our Services. When we refer to “personal information,” we mean any information that identifies, relates to, describes, or can be reasonably linked to you. The sections below outline the categories and specific types of personal information we may collect.
Information We Collect Directly from You
When you interact with our Services, you may provide us with the following types of personal information:
- Contact Information: Your name, address, phone number, and email address.
- Order Information: Details such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: Your username, password, security questions, and other details necessary for account security.
- Customer Support Information: Any information you provide when reaching out to us, such as through messages sent via our Services.
Certain features of the Services may require you to provide specific information about yourself. While you have the option not to share this information, choosing not to may limit your ability to use or access certain features.
Information We Collect About Your Usage
We may automatically collect certain information about your use of the Services, referred to as “Usage Data.” To gather this data, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data can include details about how you access and interact with our Site and your account, such as device and browser information, network connection details, IP address, and other interactions with the Services.
Information We Obtain from Third Parties
We may also receive information about you from third parties, including vendors and service providers who collect data on our behalf. This may include:
- Service Providers: Companies that help support our Site and Services, such as Shopify.
- Payment Processors: Entities that collect payment details (e.g., bank account information, credit/debit card information, billing address) to process your payments and fulfill your orders, enabling us to complete our contract with you.
- Online Tracking Technologies: When you visit our Site, open or click on our emails, or interact with our Services or advertisements, we or third-party partners may automatically gather information through tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information obtained from third parties will be handled in accordance with this Privacy Policy. For more details, see the section on Third Party Websites and Links below.
How We Use Your Personal Information
- Providing Products and Services: We use your personal information to deliver the Services and fulfill our contract with you. This includes processing payments, fulfilling orders, sending account-related notifications, managing your account, coordinating shipping, and handling returns and exchanges. We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services you may choose to use. In such cases, Shopify will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising: We may use your personal information for marketing and promotional purposes, including sending promotional communications via email, text message, or postal mail, as well as displaying targeted advertisements for products or services. This may involve using your data to customize your experience on our Site and other websites.
- Security and Fraud Prevention: We use your personal information to detect and address potential fraudulent, illegal, or harmful activities. If you choose to register an account, you are responsible for maintaining the security of your account credentials. We recommend that you do not share your username, password, or other login details with anyone. If you believe your account has been compromised, please contact us immediately.
- Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services. This is done in our legitimate interest to respond effectively to your needs, provide quality service, and maintain our business relationship with you.
- Cookies
- Like many websites, we use cookies on our Site. For detailed information about the cookies we use, specifically related to Shopify, please refer to Shopify’s Cookie Policy. We use cookies to enhance and personalize your experience on our Site and Services, including remembering your actions and preferences, running analytics, and gaining insights into how users interact with the Services. This is done in our legitimate interest to administer, improve, and optimize our Services. We may also allow third-party service providers to use cookies on our Site to tailor services, products, and advertisements on our Site and other websites.
- Most browsers accept cookies by default, but you have the option to adjust your browser settings to remove or block cookies. Please note that disabling cookies may negatively impact your user experience and may prevent certain features and functions of the Services from working properly or becoming unavailable. Additionally, blocking cookies may not fully prevent information from being shared with third parties, such as advertising partners.
- Our Site recognizes the Global Privacy Control (GPC) signal, which allows you to opt-out of certain uses or disclosures of your personal information. If you send us a GPC signal, we will treat it as a valid request to opt-out of sharing or targeted advertising for the browser or device associated with the signal. If we can link the device to a Shopify account, we will apply the opt-out request to that account as well. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Please note that other “Do Not Track” signals sent from your web browser or device are not recognized by us.
How We Disclose Personal Information
In certain situations, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, or other reasons in accordance with this Privacy Policy. These situations may include:
- Vendors and Service Providers: We may share your personal information with third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, and shipping and fulfillment.
- Business and Marketing Partners: We may share your information with business and marketing partners to provide services and advertise to you. These partners will use your information according to their own privacy policies.
- With Your Consent or Request: If you direct us to share certain information or consent to sharing through third-party services (such as shipping products or using social media integrations), we will disclose your information as per your request.
- Affiliates and Corporate Group: We may share your information with our affiliates or within our corporate group in the legitimate interest of running our business.
- Business Transactions or Legal Obligations: In the event of a business transaction, such as a merger, acquisition, or bankruptcy, or to comply with legal obligations (e.g., responding to subpoenas, search warrants), we may disclose your information. This also includes enforcing terms of service or protecting the Services, our rights, and the rights of others.
Over the past 12 months, we have disclosed the following categories of personal information to third parties for the purposes outlined above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
Category | Recipients |
|---|---|
Identifiers (e.g., contact details) | Vendors, third-party service providers, business and marketing partners |
Personal Information (e.g., contact details, order info) | Vendors, third-party service providers, business and marketing partners |
Commercial Information (e.g., order history, shopping data) | Vendors, third-party service providers, business and marketing partners |
Internet or network activity (e.g., Usage Data) | Vendors, third-party service providers, business and marketing partners |
Geolocation Data | Vendors, third-party service providers, business and marketing partners |
We do not use or disclose sensitive personal information without your consent or for profiling purposes.
We may have “sold” or “shared” personal information (as defined by applicable law) in the past 12 months for advertising and marketing activities. This includes sharing the following types of personal information with business and marketing partners:
Category of Personal Information | Recipients |
|---|---|
Identifiers (e.g., name, email, phone) | Business and marketing partners |
Commercial Information (e.g., products/services purchased) | Business and marketing partners |
Usage Data | Business and marketing partners |
Third-Party Websites and Links
Our Site may include links to third-party websites or platforms. When you follow these links, we encourage you to review their privacy policies, as we are not responsible for the privacy practices of these third parties. Information you share on public or semi-public platforms, including social media, may be visible to others and subject to their use. Our inclusion of third-party links does not imply endorsement, unless explicitly stated on our Site.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.
As of the effective date of this Privacy Policy, we are not aware of sharing or selling personal information of individuals under 16, as defined by applicable law.
Security and Retention of Your Information
While we implement security measures to protect your information, no system is completely secure. We cannot guarantee the absolute security of any information transmitted to us. For your own protection, avoid using unsecured channels to share sensitive information.
We retain your personal information based on factors such as the necessity for account maintenance, service provision, legal obligations, dispute resolution, or contract enforcement.
Your Rights
Depending on your location, you may have rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances. You may request:
- Access to Your Information: Request a copy of your personal data, including how we use and share it.
- Deletion of Your Information: Request the deletion of personal information we hold about you.
- Correction of Your Information: Request corrections to inaccurate personal data.
- Portability of Your Information: Receive a copy of your personal data and, in some cases, transfer it to another party.
- Restriction of Processing: Request us to limit our use of your personal information.
- Withdrawal of Consent: If we rely on consent, you may withdraw it at any time.
- Appeal: If we decline your request, you can appeal our decision by replying to the denial.
- Communication Preferences: You may opt out of promotional communications by using the unsubscribe option in our emails. However, you will still receive non-promotional messages related to your account or orders.
To exercise your rights, please follow the instructions on our Site or contact us using the details below. We will respond in a timely manner as required by law. If we require additional information to verify your identity, we may ask for your email address or account details.
Complaints
If you have concerns about how we process your personal information, please reach out using the contact details below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
International Users
Your personal information may be transferred, stored, and processed outside of your home country. If we transfer your information from the EU, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts in the UK.
Contact
For questions regarding this Privacy Policy or to exercise your rights, please contact us at:
VITALCOR Safety Solutions LLC
300 Great Oaks Blvd, STE 300, Albany, NY, 12203, US
E: [email protected]
P: (518) 918-3505
